News

Covid-19 information

3/19/21

We’re here to answer all your questions related to Covid-19. Following the announcement made by the French government on October 28, 2020, our stores will be closed until further notice. But rest assured, our eshop remains open and operational...

 

Update 03/19/2021

Following the announcement made by the French government on Thursday, March 18th 2021, our stores considered to be non-essential businesses are closed until further notice.
Good news!
We are happy to welcome you in the shop where we have gathered the essential products, authorized for sale, such as:

-plants, flowers and their associated products as well as garden products
-hygiene and associated products, cleaning and associated products
-books
-chocolates and confectionery products
-food and drinks
-hardware, kitchen and tableware items
-glasses and associated optical products
-products for pets
-bikes and related items
-handiwork and related items.

Meet us at number 52 from 11 a.m. to 7 p.m. from Monday to Saturday and from 2 p.m. to 7 p.m. on Sunday.
Rest assured: our eshop remains open and operational!
Our teams remain available to answer any questions you may have on social media or by email to order@fleux.com.

In order to answer all your questions, here is a small FAQ.
I want to order online, will I be delivered during the confinement of Ile de France?
You can easily order on our site, our teams will prepare your purchases and deliver them to you as usual!

I placed an order for an item in stock with a pick-up delivery, when can I receive my order?
Our teams will prepare your orders and make them available in our shop n°39 b rue Sainte Croix de la Bretonnerie, from Monday to Friday, from 9.30am to 7pm.
We will send you an email when you can come pick it up.
I placed an order for a pre-order item, when will I receive my order?
All items on order (with an additional time) are prepared by our teams.
I placed an order, but cannot receive it at the address defined during confinement. Could you help me?
Do not hesitate to contact our Customer Service as soon as possible so that we can help you!

If you have ordered furniture, and have already booked a delivery slot with our carrier, you can notify them directly of the desired new delivery date. We need you to provide us with the delivery day change information no later than 48 hours in advance.
I need help with my Christmas shopping and gifts. Could you help me?
Benefit from personalized advice by taking a video appointment Monday to Friday with our personal shopper to discover our products! Do not hesitate to contact us by message on our social networks to agree together a niche.
I have a gift card whose expiry date is during the period when the shops are closed. What can I do?
Do not hesitate to contact our customer service, we will exceptionally extend the validity period of your gift card so that you can use it as soon as our shops reopen.
I have received my order but I want to return it. What should I do?
Simply contact us at order@fleux.com, keeping the original packaging. We will provide you with the necessary information to return it to us.
If you have any other questions, do not hesitate to contact us by private message via our social networks or by email.

We thank you for your understanding.

Take care of yourself!