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To subscribe to our newsletter, enter your email address in the bottom of our website in the "newsletter" box or in the pop-in window that opens when you enter the website.

You can also subscribe in your account page by clicking on "subscribe to the newsletter" and "I subscribe".

If you do not receive our communictaions, please check your spam emails and add news@fleux.com as your contact.

Unsubscribe our newsletter

If you wish to unsubscribe to our newsletter, you can click on "unsubscribe / vous désinscrire" at the bottom of all our newsletters.

You can also unsubscribe by signing in to your account and clicking on "subscribe to the newsletter" un-check "I subscribe".

Personal data protection

For all information on our confidentiality policy, please click here.

Delete all personal data

You wish to delete your account and/or exercice your right to be forgotten, please contact us at gdpr@fleux.com by specifying your needs. We will answer as soon as possible.

This action cannot be undone, and it destroys all history of your orders.


ORDERS

Modification of your order

After finishing your purchase, you won't be able to cancel or modify it if it already is being prepared by our teams.

You will receive a confirmation email of your order with all information on your order as soon as it is finished.

Invoice

If you need an invoice, please contact us at order@fleux.com.

Make sure you enter the correct facturation address when creating your order, as we won't be able to change it afterwards.

 

PAYMENT

Payment options

You can purchase on our eshop with Carte Bleue, Visa, Mastercard, Maestro, American Express and Paypal.

Gift vouchers

Unfortunately, we currently do not accept gift vouchers.

Gift cards

You can purchase gift cards in our stores. They are nominative and you can choose freely the amount of your gift card. They are available in our stores only, and cannot be bought nor used in our website.

Time of payment

Your purchase will be charged when your order is finished.

Secured payment

We used the latest technologies to protect your payment data and garantee process in a secured environment.

 

SHIPPING

Delivery time

On all product pages, you will see "in stock" next to the "add to shopping bag" button. If the product is out of order, pre-orders are offered: in this case, you will see an additional delivery time written next to the "add to shopping bag" button.

When you purchase several products, your order will be shipped when we receive all products.

Availability in our stores

We share our online stock with our stores, so if you see "in stock" on a product page, it means you can find the product in our stores. If an additional delay is presented on the product page, it means we do not have it in stock yet, but we your pre-order it.

Delivery options and costs

Options and costs of delivery vary depending on your country and the weight of the chosen products.

You can discover all costs here.

Order status

When your order is shipped, you will receive an email with a link to track your order.

If you encounter any difficulty to track your order, please do not hesitate to contact us at order@fleux.com

 

RETURN AND REFUNDS

Returns

You have 30 days from the shipping date to return your purchase, if the product was not damaged and if it is returned in its original package. Please fill the Returns request form and add a copy to your package. You can return your order at the following address :

Fleux (Service Retours)

39 rue Sainte Croix de la Bretonnerie

75004 Paris

If you choose to return your order in our stores, a credit note can be givent to you. It will be available 6 months in all our stores (eshop excluded).

If you wish a refund, return your order at the address, refund will be processed 4 to 10 days in the payment option chosen during your order.

Right of cancellation

To cancel your order, please fill the following form : https://www.fleux.com/retractation/

Exchange

Exchanges are not possible unfortunately.

Damaged product

If your receive a damaged product, please let us know as soon as you get it by sending us an email at order@fleux.com with a photo of the package and the product.

We will find a replacement solution as soon as possible.

Defective product

All defective product can be given back to us in our stores. If you cannot go to our stores, let us know by sending us an email at sav@fleux.com with photos of your product.

If needed, we will send you a coupon to send us your package free of charge and will find a solution quickly.

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