Subscribe to our newsletter
To subscribe to our newsletter, enter your email address in the bottom of our website in the "newsletter" box or in the pop-in window that opens when you enter the website.
You can also subscribe in your account page by clicking on "subscribe to the newsletter" and "I subscribe".
If you do not receive our communictaions, please check your spam emails and add firstname.lastname@example.org as your contact.
Unsubscribe our newsletter
If you wish to unsubscribe to our newsletter, you can click on "unsubscribe / vous désinscrire" at the bottom of all our newsletters.
You can also unsubscribe by signing in to your account and clicking on "subscribe to the newsletter" un-check "I subscribe".
Personal data protection
For all information on our confidentiality policy, please click here.
Delete all personal data
You wish to delete your account and/or exercice your right to be forgotten, please contact us at email@example.com by specifying your needs. We will answer as soon as possible.
This action cannot be undone, and it destroys all history of your orders.
Modification of your order
After finishing your purchase, you won't be able to cancel or modify it if it already is being prepared by our teams.
You will receive a confirmation email of your order with all information on your order as soon as it is finished.
If you need an invoice, please contact us at firstname.lastname@example.org.
Make sure you enter the correct facturation address when creating your order, as we won't be able to change it afterwards.
You can purchase on our eshop with Carte Bleue, Visa, Mastercard, Maestro, American Express and Paypal.
Unfortunately, we currently do not accept gift vouchers.
You can purchase gift cards in our stores. They are nominative and you can choose freely the amount of your gift card. They are available in our stores only, and cannot be bought nor used in our website.
Time of payment
Your purchase will be charged when your order is finished.
We used the latest technologies to protect your payment data and garantee process in a secured environment.
On all product pages, you will see "in stock" next to the "add to shopping bag" button. If the product is out of order, pre-orders are offered: in this case, you will see an additional delivery time written next to the "add to shopping bag" button.
When you purchase several products, your order will be shipped when we receive all products.
Availability in our stores
We share our online stock with our stores, so if you see "in stock" on a product page, it means you can find the product in our stores. If an additional delay is presented on the product page, it means we do not have it in stock yet, but we your pre-order it.
Delivery options and costs
Options and costs of delivery vary depending on your country and the weight of the chosen products.
You can discover all costs here.
When your order is shipped, you will receive an email with a link to track your order.
If you encounter any difficulty to track your order, please do not hesitate to contact us at email@example.com
RETURN AND REFUNDS
You have 30 days from the shipping date to return your purchase, if the product was not damaged and if it is returned in its original package. Please fill the Returns request form and add a copy to your package. You can return your order at the following address :
Fleux (Service Retours)
39 rue Sainte Croix de la Bretonnerie
If you choose to return your order in our stores, a credit note can be givent to you. It will be available 6 months in all our stores (eshop excluded).
If you wish a refund, return your order at the address, refund will be processed 4 to 10 days in the payment option chosen during your order.
Right of cancellation
To cancel your order, please fill the following form : https://www.fleux.com/retractation/
Exchanges are not possible unfortunately.
If your receive a damaged product, please let us know as soon as you get it by sending us an email at firstname.lastname@example.org with a photo of the package and the product.
We will find a replacement solution as soon as possible.
All defective product can be given back to us in our stores. If you cannot go to our stores, let us know by sending us an email at email@example.com with photos of your product.
If needed, we will send you a coupon to send us your package free of charge and will find a solution quickly.