Shipping, exchanges and returns

SHIPPING

Below you will find details of rates and delivery times.


Delivery time includes preparation, shipping and delivery to your chosen address.

Whenever a product is out of stock, and additionnal delay is mentionned on product pages. Orders containing such products will be shipped upon receipt of the items by our logistics team.

For more information, please contact our Customer Service.


The shipping options and costs may vary depending on the the weight of the package, the destination and the postal service chosen. 

In the case of an order of large furniture, only the mode of delivery via private coveyer is offered.


ADDED VALUE OF OUR DELIVERY

Our delivery service is part of our company’s eco-responsible policy. The packaging cartons supplied to us by the company Wing are made of 70% recycled material and are 100% recyclable. We also use corn starch scotch and 100% recycled and recyclable kraft paper. 

 

Metropolitan France

 

Fleux offers three modes of delivery in Metropolitan France, Corsica and Monaco.

Rates are calculated based on weight, selected delivery method and delivery destination.


 

Up to 1kg  

Up to 3.5kg  

Up to 5kg 

Up to 10kg 

Up to 15kg 

Up to 20kg 

Up to 30kg 

STANDARD 

(2 to 5 days) 

6.9 €

6.9 €

9.9 €

12.9 €

16.9 €

20.9 €

30.9 €

EXPRESS 

(24 to 48h) 

12.9 €

16.9€

16.9 €

20.9 €

30.9 €

50 €

50 €

DROP POINT 

(3 to 10 days) 

4.9 €

4.9 €

4.9 €

8.9 €

10.9 €

20.9 €

-


COLLECTION IN STORE: In our shop at 39 rue Sainte Croix de la Bretonnerie, Paris 4 (24h)


In-store pickup is free.

Our Customer Service will notify you by email when your order is available in our store.


PRIVATE CONVEYER: Girard Agédiss (by appointment)


In the case of large furniture (excluding standard sizes and/or weight greater than 30kg), a private conveyer will deliver to your home, upstairs and in the room of your choice. €49

Unpacking and return of packaging are included in the service.


International

 

Fleux offers three delivery methods in Europe (excluding Metropolitan France).

We do not yet offer delivery in French departments and regions overseas (DROM), nor outside Europe.


Rates are calculated based on weight, selected delivery method and delivery destination.

 

 

 

Up to 1kg 

Up to 5kg 

Up to 10kg 

Up to 15kg 

Up to 20kg 

Up to 30kg 

Zone 1  

STANDARD 

(2 to 10 days) 

6.9 €

9.9 €

12.9 €

16.9 €

20.9 €

30.9 €

EXPRESS 

(24 to 48h) 

12.9 €

16.9 €

20.9 €

30.9 €

50 €

50 €

Zone 2  

STANDARD 

(2 to 10 days)*

12.9 €

16.9 €

20.9 €

30.9 €

50 €

50 €

EXPRESS 

(24 to 48h) 

20.9 €

30.9 €

60 €

90 €

150 €

200 €

Zone 3  

STANDARD 

(2 to 10 days) 

16.9 €

20.9 €

30.9 €

50 €

50 €

50 €

EXPRESS 

(24 to 48h) 

30.9 €

60 €

90 €

150 €

200 €

350 €

Zone 4  

STANDARD 

(2 to 10 days) 

20.9 €

30.9 €

50 €

70 €

90 €

90 €

EXPRESS 

(24 to 48h )

50 €

60 €

90 €

150 €

200 €

350 €



* Shipping to UK are 2€ over announced price - Brexit has increased shipping costs.

PRIVATE CONVEYER:  Girard Agédiss (by appointment)

In case of big furniture (Couch, bed, table…) a private conveyer will home deliver you, at your doorstep. 

 

 

EXCHANGES AND RETURNS

All products sold benefit from the "satisfied or refunded" clause for 30 days from the date of delivery, provided that the product has not suffered any damage and is in its original packaging.


In order to facilitate the processing of the refund, any return must be previously announced to our Customer Service. A return voucher (available here) will be added to your return package. You can contact us at the following e-mail address: commande@fleux.com or via the feedback form on the "my account" page.

Unfortunately, exchanges are impossible.


You can find more information about our exchange and return policy, your right of withdrawal or shipping rates in our Terms and Conditions.